Social Tenants Access to Information Requirement scheme (STAIRS)
Social Tenant Access to Information Requirements (STAIRs)
The Social Tenant Access to Information Requirements (STAIRs) are new statutory requirements introduced by the Government. STAIRs give you easier access to information about your home, your landlord and the services we provide, helping to improve understanding and transparency.
This Publication Scheme brings together information that residents have a right to access under STAIRs. We will review and update this information regularly to ensure it remains accurate and accessible.
From October 2026, housing providers must publish key information about how they manage homes. Much of the information that we are required to publish is already available on the Glebe Housing Association website. For ease, we’ve organised the information using the Scheme classifications, including links to relevant pages on our website.
From April 2027, residents will be able to ask for specific information about their housing.
We will acknowledge all requests within three calendar days and will provide a full response within 30 calendar days.
This scheme only applies to the management of our homes and services, and it does not apply to tenants’ personal information. If you would like access to how your personal information is used or shared, you will need to submit a Subject Access Request instead.
Please contact us at reception@glebeha.org.uk to submit your request, or if you need support in navigating or understanding this publication scheme.
Publication Scheme Categories
Governance and Decision Making
About us – who we are.
Our Board and Our Senior Management Team – Find out who is responsible for the leadership, governance, and day-to-day management of Glebe Housing Association.
Our Committees – Find out more about the committees that support the Board and help guide our organisation.
Resident Panel – The Panel is made up of residents who work alongside the management team to represent the views, interests and concerns of residents living within our communities. Resident Involvement
Compliments and Complaints – Find out how we handle complaints and act on your feedback.
Finance and Spending
News & Publications – Click here to review our Financial Statements. Our financial statements show where our money comes from, how we use it and provide value for money.
News & Publications – Click here to view our Annual Report that explains our financial position and clearly shows where we have been investing and spending money.
Value for Money – Commitment to Effective Procurement – GHA is committed to delivering high-quality services that provide value for money. Effective procurement is central to achieving this, ensuring that goods, works, and services are sourced fairly, transparently, sustainably and in a way that supports our strategic objectives.
Our Homes
Our homes – Our sheltered housing includes rental apartments and leasehold bungalows designed to support independent living. Click the link to explore our properties.
How to apply – Our housing is exclusively for older people. Anyone wishing to register interest in living with us should complete the appropriate housing application form (rental or leasehold) which can be found by clicking this link.
Frequently Asked Questions – Have a question? Our FAQs provide answers to the questions we are most often asked, from application through to the end of your tenancy.
Understanding energy efficiency
Find the energy certificate for your property – Find an energy certificate – GOV.UK
Performance
Click here to read the results from our latest Resident Satisfaction Survey News & Publications
Our performance in delivering repairs and maintenance services is also highlighted in our Annual Report which can be viewed here – News & Publications
Every quarter we produce a benchmarking table to show how we have performed against our targets. To view the table for latest quarter Our Performance
We aim to give an excellent service to our customers at all times, but we recognise that sometimes things go wrong. We monitor complaints to understand residents’ experiences, identify where our services need to improve and learn from things that have gone wrong. We publish information about our complaints performance each year through our Annual Complaints Performance and Service Improvement Report. Compliments and Complaints
Our Residents
Resident Hub – To view our leaseholder and rental welcome packs and find answers to the frequently asked questions we receive.
News & Publications – Click here to read our resident newsletters
Resident Involvement – Find out how our residents can be involved and have their voice heard
Our Policies
Our policies set out our standards and explain the procedures we follow.
Resident Hub – Click here to view our policies and information for residents.
Lists and Registers
Glebe Housing is a registered provider of social housing and is listed on the Government website for the Regulator of Social Housing.
The Association maintains a number of statutory and regulatory registers relating to the management of our homes and services. These include health and safety records, complaints records and governance registers.
Where information can be disclosed safely and lawfully, we will make it available under the STAIRs requirements. Certain information may be withheld where disclosure would breach data protection legislation, create security risks, or conflict with other legal obligations. Please contact us if you would like further information about any register we maintain.
Key deadlines for the STAIRs scheme
Phase 1: Publication Scheme
From 1 October 2026 Glebe Housing Association must publish information covered by the STAIRs publication scheme.
Phase 2: Information Requests
From 1 April 2027 residents can submit formal requests for information relating to the management of their homes and services.
Response Time
Glebe Housing Association will respond to requests within 30 calendar days.
