Complaints. Compliments. Suggestions.
We welcome your feedback and use your comments to improve our services.
Our Complaints-Compliments-Suggestions-Leaflet will explain how you can make a complaint, compliment or suggestion to us.
Click the link to download our Complaints Policy We aim to give an excellent service to our customers at all times. However, we know that on occasions mistakes can happen or our services will not be of an acceptable standard. As a result you may wish to complain. Wherever possible, we will aim to resolve your complaint at the first point of contact.
Housing Ombudsman’s Complaint Handling Code
The Code assists landlords in resolving complaints raised by their residents quickly and to use the learning from complaints to improve our services. Landlords are asked to undertake an annual self-assessment to see how their existing policies, procedures and practice measure up against the requirements within the code.
We embed the Housing Ombudsman’s Complaint Handling Code into the way that we work; you can find more about the Code here: Housing Ombudsman Complaint handling code
We assess how we handle complaints using the Housing Ombudsman’s annual self-assessment. You can read our assessment for 2022/2023 Self Assessment here.