Complaints. Compliments. Suggestions.

We value your feedback and use your comments to improve our services. Please tell us if you feel the service you received should have been better, or if you feel Glebe HA or a member of staff has done something well. Make an official complaint by requesting our Complaints Form by Contacting Us online or call, email or write to us.

Our Complaints-Compliments-Suggestions-Leaflet will explain how you can make a complaint, compliment or suggestion to us.

In December 2020 we carried out a self-assessment against the Housing Ombudsman’s new Complaint Handling Code.

The purpose of the Code is to assist landlords in resolving complaints raised by their residents quickly and to use the learning from complaints to improve our services. 

The new code sets out to establish some consistent best practice in handling complaints from residents and covers areas such as making our complaints procedure easily accessible, how quickly we respond to residents’ complaints, and learning from complaints to achieve improvements.

Landlords were asked to undertake a self-assessment to see how their existing policies, procedures and practice measured up against the requirements within the code.

Our assessment sets out the areas where we comply with the code and the changes we have made and actions we’re taking to improve how we handle and learn from customer feedback. We reported the outcome of our self-assessment to our Board on December 30th 2020.

You can access the detailed self-assessment and a copy of the Housing Ombudsman Complaint handling code here.